Technology Ops & Infrastructure Lead, Telenor Digital

Job description:

The Tech Ops & Infrastructure Lead will be in charge of operating and maintaining the technical infrastructure which Telenor Digital’s health project will be built on. This role will be responsible for installing and configuring the various servers and software components, ensuring the ongoing operation of the systems by standard maintenance, as well as building out capacity to meet growth. In addition, the role will be responsible for providing support, mainly focused on supporting the in house medical team who use the systems.

Technology Infrastructure Delivery
Manage integration and rollout of new systems and upgrades by contractors,
vendors, and staff
Provide technical leadership towards infrastructure design and strategy
Oversee and participate in the installation and configuration of new systems
and changes or upgrades to existing systems

Technology Operations
Maintain all Telenor Digital’s Health project systems to minimize downtime
and faults
Help to grow and lead a team responsible for infrastructure, operational
maintenance, and in-house support
Create and implement processes to ensure maximum system availability

Operational Support
Manage and ensure quality of 24/7 support for internal teams
Implement and maintain support rota to ensure 24/7 support for key infrastructure

Technology Development Strategy
Lend technical expertise to the project’s leadership team to ensure
infrastructure development is robust and scalable

Desired Skills and Experience


Undergraduate degree in computer science or electrical engineering.
Candidates may compensate for lack of formal education with at least seven years of experience in one of the above disciplines.
At least 2 years experience leading technical teams, preferably in technology operations.
At least 5 years experience in technical systems operations.
Experience in cloud technologies
Experience in systems administration
Working fluency in English and Bengali

Additional Consideration

Graduate degree in operations management, systems engineering, or another related discipline Additional years of experience in the above fields
Experience with agile working methods
Experience in continuous integration
Experience with devops team structures Experience with healthcare IT or
digital health Experience working in a lean startup environment

Personal qualities

Acts on own initiative, makes things happen and accepts responsibility for the results
Takes a hands on approach to technical tasks, participating in day to day activities as well as team leadership
Develops people through delegation, empowerment and coaching
Executes plans with commitment and determination; achieves high quality results
Plans ahead, defines clear priorities and allocates resources effectively
Quickly understands and analyzes complex issues and problems
Demonstrates specialist knowledge and expertise in own area

Mustafizur Rahman Khan