Manager – Tech Support

Job Description / Responsibility
Maintaining and developing customer relationships with a view to better support and improved services, addressing dissatisfied clients
Ensuring appropriate technical assistance, network services, and solutions at customer end in prompt and efficient manners
Monitoring the service continuity at client ends; reporting the service interruptions, and taking prompt actions to ensure service excellence
Monitoring support quality, following up unattended queries and escalated queries, maintaining clients’ services as per SLA, troubleshooting critical problems.
Provides technical direction for the development, design, and systems integration for client engagement from definition phase through implementation
Driving continuous improvement in terms of efficient support process, customer monitoring, and management operations. Overseeing, planning and designing operational processes and makes recommendations
Job Summary
Published On: Dec 29, 2015Job

Job Nature :Full-time

Experience:4 to 6 year(s)Job

Job Location :DhakaSalary

Salary Range: Negotiable
Applicant must enclose his/her Photograph with CV.

Application Deadline : Jan 14, 2016

Tousif Alam