You might have faced some issues with Facebook last night. Well, guess what! It’s not just you. The problem was affecting users all around the world.
Most people faced a forced log out from the service. They were not allowed to sign back in and given a message from security team that someone might have access to their account. Some people were also seeing bizarre alerts like all their messages have been deleted for being spam. Others were sent back to the login screen and told that their accounts couldn’t be verified. The problem seems to have occurred around 1 pm ET (around 12 am BDT).
According to the DownDetector website, which monitors major network outages, reported that 53% problems were log in related and 46% were facing a total blackout.
Users vented out their frustration in twitter. Many believed it was a massive hacking incident. A majority of the alerts said, ‘In order to keep your information secure, we’ve locked your account’, which may suggest an account is under attack. The message also states, ‘Before we can unlock it, please verify your identity and change your password’. ‘Your account will remain hidden until you complete the process’. However, even after completing the steps, users were still unable to access their accounts.
DownDetector website also shows that most parts of Europe, the United States, Brazil, parts of Australia, and Bangladesh were heavily affected by the outage.
Facebook assured that there is nothing to worry. The issue was technical error and not an actual security breach. Different sources stated comment from spokesperson- “Earlier today an error in one of our systems designed to help prevent suspicious account access sent a small set of people to our account recovery flow unnecessarily. We have fixed the issue and are in the process of clearing the affected accounts from this recovery flow. We apologize for any inconvenience.”
Those who are affected are asked not to be concerned. They are asked to wait and Facebook promises to work to clear the queue of users who have attempted to reset their password after the outage.